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Non-Hiab vehicle

Please note that standard deliveries are made with a tail-lift offload and will not be on a Hiab vehicle, so cannot be craned off. 

Access to the destination

Please ensure the road approaching your property is suitable for an 18-tonne pallet truck vehicle and has no weight restrictions, there are no low hanging branches, trees or obstacles (including parked cars), which may cause damage to, or obstruct delivery vehicles.

Vehicle unloading operations

The driver will unload using a tail-lift offload and will push/pull the goods into position with a manual pump truck. This operation can only be done on a solid, flat, level surface with no grass, sand or gravel, i.e. tarmac, block paving or concrete.


The driver will try to place the pallet as near to your property as possible, but it is at their discretion, taking into consideration health and safety regulations, whether it is left kerbside, on your property or at the nearest suitable point.

Vehicle dimensions

Vehicle Delivery will be made on a large 18-tonne vehicle (approximate dimensions – 10m long, 2.8m wide and 4m high). Please check you have enough access to suit this size of vehicle at your delivery point.

Please note that redelivery charges will be applied if your access is not suitable, according to these instructions. 

Receiving and signing for goods

Please ensure that you will be available to receive and sign for your order. If this isn’t possible, please let us know and special arrangements can be made to deliver your order without being signed for.


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THIS WEEKEND ONLY (25th & 26th March)

Here is your discount code to enter at the checkout

Use code: Welcomespring